Official Terms, Privacy & Refund Policies

1. Terms of Use

Acceptance of Terms

By accessing or using Skyverge Drone Enterprise & Technology Co, Ltd services, products, website, or communications, you agree to comply with these Terms of Use.

Products & Services

Skyverge specializes in agricultural drones, enterprise drone systems, accessories, logistics coordination, and related technology solutions.

Orders & Payments

All orders are confirmed only after successful payment verification. Customers are responsible for providing accurate personal, billing, and delivery information.

Shipping & Delivery

Delivery timelines are estimated and may vary depending on customs clearance, destination country regulations, logistics conditions, and unforeseen circumstances.

Customer Compliance

Customers are responsible for complying with all local aviation, agricultural, importation, and drone operation laws in their respective countries.

Limitation of Liability

Skyverge shall not be held responsible for delays or interruptions caused by customs authorities, government restrictions, force majeure events, or incorrect information provided by customers.

Intellectual Property

All branding, documents, specifications, logos, product images, and materials remain the intellectual property of Skyverge Drone Enterprise & Technology Co, Ltd.

2. Privacy Policy

Information Collection

We collect customer information including names, addresses, emails, phone numbers, and order details for operational and support purposes.

Use of Information

Customer information is used for communication, invoicing, shipment processing, logistics coordination, customer support, and business operations.

Data Security

Skyverge implements reasonable administrative and technical safeguards to protect customer data from unauthorized access or disclosure.

Third-Party Services

Information may be shared with logistics providers, customs authorities, payment processors, and authorized partners strictly when required for service fulfillment.

Marketing Communication

Customers may receive updates, offers, or product announcements from the company and may opt out at any time.

Policy Updates

Skyverge reserves the right to update or modify this Privacy Policy without prior notice.

3. Refund Policy

General Refund Policy

All sales are considered final once shipment has been processed unless otherwise agreed in writing by the company.

Eligible Refund Conditions

Refund requests may only be considered if the customer receives the wrong product, a defective product, or major shipping damage confirmed upon delivery.

30-Day Return Period

Customers may request a return or refund within 30 days after confirmed delivery, subject to inspection and approval.

Non-Refundable Situations

Refunds are not applicable for customs delays, customer misuse, operational damage, refusal of delivery, incorrect order placement, or change of mind after shipment.

Inspection & Approval

All returned items must be inspected and verified by the company before any refund or replacement is approved.

Shipping & Clearance Fees

Shipping costs, customs duties, insurance, and clearance charges are generally non-refundable unless caused directly by company error.